Terms of Service

Last updated: April 8, 2025

1. Acceptance of Terms

By accessing and using visamonkey.com ("Site" or "Service"), operated by VisaMonkey ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not access or use the Service.

2. Description of Service

VisaMonkey provides services to help users securely access and monitor their USCIS case status information via the official USCIS API. This may involve automated checking and notifications based on the information you provide. Our Service may utilize various technologies to facilitate this process.

3. Disclaimer of Warranties and Limitation of Liability

3.1 No Warranty

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

3.2 Service Disclaimer

YOU EXPLICITLY ACKNOWLEDGE AND AGREE THAT:

  • Our Service relies on the availability and accuracy of the USCIS API. We are not responsible for inaccuracies, delays, or unavailability originating from the USCIS systems.
  • ANY INFORMATION PROVIDED THROUGH OUR SERVICE IS FOR INFORMATIONAL PURPOSES ONLY AND IS BASED ON DATA RETRIEVED FROM USCIS. IT DOES NOT CONSTITUTE LEGAL ADVICE.

VisaMonkey ASSUMES NO RESPONSIBILITY OR LIABILITY FOR:

  • Any decisions made based on information provided by our Service.
  • Any inaccuracies or errors originating from the USCIS API.
  • Any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Service.

3.3 Limitation of Liability

IN NO EVENT SHALL VisaMonkey, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM:

  • Your access to or use of or inability to access or use the Service.
  • Any errors, mistakes, or inaccuracies in the information obtained via the Service (originating from USCIS or otherwise).
  • Any action taken or decision made based on information obtained through our Service.
  • Any unauthorized access to or use of our secure servers and/or any personal information stored therein (despite our security efforts).
  • Any interruption or cessation of transmission to or from our service.
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our service by any third party.

THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF VisaMonkey HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

4. User Responsibilities

4.1 Accuracy of Information Provided

You are responsible for providing accurate and current information (e.g., USCIS receipt numbers, email address) required for the Service to function correctly. You agree to update your information promptly if it changes.

4.2 Acceptable Use

You agree not to use the Service:

  • For any illegal, unauthorized, or fraudulent purpose.
  • To attempt to circumvent security measures, gain unauthorized access to the Service or related systems/networks.
  • To share your access credentials or permit unauthorized access by others.
  • To interfere with or disrupt the integrity or performance of the Service or servers/networks connected to the Service.
  • In any way that violates applicable laws or regulations or infringes on the rights of others.

4.3 Verification

You are responsible for independently verifying information obtained through the Service directly with official USCIS sources, especially when making critical decisions or needing official confirmation.

5. Intellectual Property Rights

5.1 Ownership

All rights, title, and interest in and to the Service (excluding data retrieved directly from USCIS and any user-provided data), including the website design, text, graphics, interfaces, selection and arrangements thereof, and all related intellectual property rights (e.g., trademarks, copyrights), are and will remain the exclusive property of VisaMonkey and its licensors.

5.2 License

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service strictly for your personal, non-commercial use in accordance with these Terms.

6. Data Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated herein by reference. By using the Service, you consent to the collection, use, and disclosure of information as detailed in our Privacy Policy.

7. Modification of Service

We reserve the right to modify, suspend, or discontinue the Service (or any part or content thereof) at any time, temporarily or permanently, with or without notice, for any reason, including but not limited to maintenance, updates, or changes in operational requirements. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.

8. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may do so by following the instructions in our Privacy Policy (contacting support).

Provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the state and federal courts located in Delaware for any actions for which we retain the right to seek injunctive or other equitable relief.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will notify you of any material changes by sending an email to the primary email address specified in your account and by posting the updated Terms prominently on this Site with a new "Last updated" date. We will also provide a concise, plain-language summary highlighting the key changes. Your continued use of the Service after such modifications will constitute your acknowledgment of the modified Terms, and for material changes, we will require your active consent (for example, by requiring you to review and accept the updated Terms upon your next login) before the changes become effective for you. It is your responsibility to check these Terms periodically for changes.

11. Contact Information

For any questions, concerns, or comments about these Terms, please contact us at:

[email protected]